Senior Network Operations Engineer
New York, NY, Onsite
Contract role
RedStream Technology is recruiting for a Senior Network Operations Engineer to join the network team at a premier entertainment company in NYC. The Engineer is expected to be a subject matter expert on routing and switching and resolving network issues as they arise. The Senior Network Operations Engineer will be responsible for network device configuration, network monitoring tool design and implementation, detailed network analysis, i.e., collating and correlating multiple log files to ensure that live events are executed to a high standard. The Senior Network Operations Engineer role occupies the nexus between network architecture and venue technology and must understand how venue systems traverse the network architecture.
The Senior Network Operations Engineer provides Level 2 and Level 3 technical support to operations, monitors and examines, evaluates and monitors change management, executes fulfils the request for Network Devices such as Routers, Firewalls, WAN Optimization.
Areas of Responsibility:
- The Senior Network Operations Engineer installs, operates, and maintains the network and network infrastructure the Engineer serves as an administrator for infrastructure on the production network.
- The Senior Network Operations Engineer executes troubleshooting and incident management as required.
- The Senior Network Operations Engineer is responsible for documenting LAN/WAN configuration and maintains architectural diagrams.
- The Senior Network Operations Engineer conducts a periodic review of network infrastructure firmware/software.
- The Senior Network Operations Engineer is responsible for process documentation and providing status reports to leadership.
- The Senior Network Operations Engineer provides technical assistance in support of infrastructure, server and network, changes to ensure system functionality post-change.
- The Senior Network Operations Engineer applies observed network performance to assist the Network Architects to design networks that better mitigate identified risk or increase venue system functionality.
- The Senior Network Operations Engineer generates and executes service request / change case tickets; escalates incidents as required to company leadership and participates in the 24x7 “on call” rotation.
Knowledge and Skill Requirements:
- At least 5 years of enterprise network operations experience – applicant must be “hands on keyboard” with the ability to technically troubleshoot network related outages.
- Worked at an enterprise level company supporting complex networks with absolute fault tolerance in mind.
- Hands on experience deploying various tool sets which support monitoring and alerting across diverse platforms – has integration experience working with event correlation platforms and ticketing systems such as ServiceNow
- 3-5 years’ experience supporting large events and venues.
- At least 4 years of working with enterprise systems platforms such as compute, storage, data centers and automation
- Bachelor’s degree in engineering, computer science or computer engineering is preferred or equivalent experience
- Experience with advanced network operations utilizing various product platforms such as Cisco, Citrix, Palo Alto, and Juniper.
- 3 years supporting and troubleshooting network connectivity to public cloud services providers specifically AWS and Azure.
- Experience working with broadcast networks and streaming technology – supported networks which feed content and data to social media sites and other digital properties.
- Must be fluent in all aspect of network security and security elements – supported networks with proper controls and governance from conception to execution.
